Middle East & Africa Communications Platform as a Service (CPaaS) Market Expects CAGR Growth to Approx. 20.47% by 2028 As Revealed in New Report

Middle East & Africa Communications Platform as a Service (CPaaS) Market

Report Overview:

The following report titled “Middle East & Africa Communications Platform as a Service (CPaaS) Market: By Services (Professional Services, Managed Services), By Communication Channels (Outbound Voice Calls, Inbound Call Routing, SMS, Multimedia and Video Messaging, Others) and other forecast 2023-2028” provides a comprehensive analysis of the market, focusing on key details such as market size, growth trends, determinants of growth, segments covered, and the role of leading players in the industry.

Middle East & Africa Communications Platform as a Service (CPaaS) Market Summary

The Middle East & Africa Communications Platform as a Service (CPaaS) Market is projected to grow at a CAGR of around 20.47% during the forecast period, i.e., 2023-28. The growing popularity of chatbots & surging demand for real-time communication by different enterprises have created an efficient forum for the market to flourish across the globe during the historical period. Moreover, the year 2020 marked a significant turning point for the vendors in the region due to the tremendous surge in demand resulting from the rapid digitalization of both B2B & B2C service delivery channels, which was largely driven by the COVID-19 pandemic.

Report Coverage & Details

  • Forecast Period: 2023–2028
  • Base Year: 2022
  • CAGR: 20.47%

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Middle East & Africa Communications Platform as a Service (CPaaS) Market Trend:

The use of Direct Inward Dialing (DID) is a new trend among business establishments in the Middle East as it provides a modern & efficient solution for managing communication needs. DID enables customers to reach the person or department they need directly without having to go through a switchboard or operator. This can improve the customer experience by reducing wait times & providing more personalized service. Owing to this, Emirates Airlines, Dubai Electricity, Oman Arab Bank, etc., have adopted DID to improve their customer care services.

Segmentation Analysis: Middle East & Africa Communications Platform as a Service (CPaaS) Market

By Services

  • Professional Services
    • Integration & Implementation
    • Technical support
    • Consulting
    • Support & Maintenance
    • Others
  • Managed Services
    • Hosting services
    • Managed Communication Services
    • Others

By Communication Channels

  • Outbound Voice Calls
  • Inbound Call Routing
  • SMS
  • Multimedia and Video Messaging
  • Others (Social Media Messaging, Number Masking, WebRTC-based Calling, etc.)

By Enterprise Size

  • Small and Medium Scale Enterprise
  • Large Scale Enterprise

By End User

  • Healthcare
  • E-commerce and Retail
  • IT and Telecom
  • BFSI
  • Hospitality
  • Others (Media & Entertainment, Manufacturing, etc.)

By Country

  • UAE
  • Saudi Arabia
  • Qatar
  • Israel
  • Pakistan
  • Turkey
  • Others

Access Full Report [Include Description + TOC] – https://www.marknteladvisors.com/research-library/mea-communication-platform-as-a-service-market.html

Region: The UAE Holds a Major Market Share

Among all regions globally, The UAE is anticipated to dominate the Quinoa Seeds Market with the largest share during 2023-28.

Leading Players Analysis: Middle East & Africa Communications Platform as a Service (CPaaS) Market

The report provides detailed analysis of key players in the Middle East & Africa Communications Platform as a Service (CPaaS) market, highlighting their strategies and competitive scenario.

  • Infobip
  • RouteSms Solutions FZE
  • CM.com
  • Telesign Corporation
  • Unifonic Inc.
  • Ericsson (Vonage)
  • Telestax
  • Kandy Communications LLC
  • Karix Mobile Private Limited
  • Twilio
  • CometChat
  • Others

Note: Should you require specific information beyond the current scope of the report, we are prepared to furnish it as part of our customization services.

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Key Benefits for Stakeholders:

  1. Informed Decision-Making: Access to comprehensive and insightful market research reports enables stakeholders to make well-informed decisions, leading to more strategic and successful initiatives.
  2. Strategic Planning: The strategic reports provided by MarkNtel Advisors empower stakeholders to formulate robust strategies for market entry, product development, and competitive positioning.
  3. Market Sizing & Forecasting: Stakeholders can benefit from accurate market sizing and forecasting data to make informed investment and resource allocation decisions, minimizing risks and maximizing returns.
  4. Competitive Benchmarking: The availability of competitive benchmarking data allows stakeholders to assess their performance against industry peers, identify areas for improvement, and capitalize on strengths.
  5. Identifying Investment Opportunities: Through trend analysis and industry insights, stakeholders can identify attractive investment opportunities and stay ahead in the market for better ROI.

About us

MarkNtel Advisors is a leading consulting, data analytics, and market research firm that provides an extensive range of strategic reports on diverse industry verticals. We being a qualitative & quantitative research company, strive to deliver data to a substantial & varied client base, including multinational corporations, financial institutions, governments, and individuals, among others.

We have our existence across the market for many years and have conducted multi-industry research across 80+ countries, spreading our reach across numerous regions like America, Asia-Pacific, Europe, the Middle East & Africa, etc., and many countries across the regional scale, namely, the US, Saudi Arabia, the Netherlands, Saudi Arabia, the UAE, Brazil, and several others.

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